Updated: October 23, 2024
Your use of the PipChat App and our website at pipchathq.com (the "Website") is governed by the PipChat Terms of Use, this Acceptable Use Policy (“Policy”), and any other terms, policies and guidelines applicable to the services provided on the PipChat App (“PipChat Services”). We may modify this Policy by posting a revised version on the PipChat App and the Website. By using PipChat Services, you agree to the latest version of this Policy. You are independently responsible for complying with all applicable laws in all of your actions related to your use of PipChat Services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Policy and a violation of this Policy constitutes a violation of the PipChat Terms of Use
You may not use, facilitate use of, or allow others to use, the PipChat Services to engage in the following activities (“Prohibited Uses”). The specific types of uses listed below are representative, but not exhaustive. By using PipChat Services, you acknowledge and agree that you will not use PipChat Services to do any of the following:
Accounts: Open or have more than one personal account with PipChat. Personal accounts are for use in person-to-person transfers with friends, family, and other people whom you know as well as to make payments.
Unlawful Activity: Activity which would violate, or assist in violation of, any law, statute, ordinance, or regulation. This includes engaging in any criminal or tortious wrong, including without limitation child pornography, trafficking in obscene material, drug dealing, or gambling.
Abusive Activity: Activities which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the PipChat Services that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to PipChat Services, other PipChat customer accounts, computer systems or networks connected to the PipChat Services, through password mining, scraping, or any other manual or automated processes; use PipChat’s account information of another party to access or use PipChat Services, except where expressly authorized by a user to access such information; or transfer your account access or rights to your account to a third party, or otherwise collect information from PipChat Services about others, including without limitation personal information such as phone numbers or customers’ names, without proper consent.
Round Tripping and Arbitrage. This includes, but not limited to conducting transactions on the PipChat App to exploit exchange rate differences on our platforms or third-party platforms.
Abuse of Other PipChat Customers or PipChat Employees: Engaging in abusive activities or communications (oral or written), in connection with use of the PipChat Services, that are explicit, abusive, or hate speech directed toward other PipChat customers or PipChat employees. This includes, without limitation, activities that defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; interfere with another individual's or entity's access to or use of any PipChat Services, including other PipChat customers or PipChat employees.
Fraud: Activity which operates to defraud PipChat customers, or any other person or entity, including providing any false, inaccurate, or misleading information to PipChat.
Sanctioned Activity: Activity that may be in violation of regulations administered by the United States Department of the Treasury’s Office of Foreign Asset Control (31 C.F.R. Parts 500-599). Prohibited activity includes but is not limited to the use of PipChat Services to or for the benefit of a jurisdiction, entity, or individual blocked or prohibited by relevant sanctions authorities, including but not limited to activities in Iran, Cuba, North Korea, Syria, or the Crimea Region of the Ukraine. If found to be in apparent violation of these restrictions, your account could be terminated and your funds could be forfeited or held for an indefinite period of time.
You may not engage, help the use of or allow others to use PipChat and its Payment Service Provider(s) (PSP) to engage in the following Prohibited Business List. Deviation from these guidelines may result in suspension or termination of your account. This is not an exhaustive list, and PipChat and its PSP provider reserve the right to add or amend this list at any time. Choosing to use PipChat Services means that you agree and consent to not participate in the following:
Unlicensed Financial Service (where licensing is required)
Pyramid or Ponzi Schemes or Multi - Level Marketing Programs
Hawala
Unlicensed FOREX Brokers
Binary Options
Gambling
Get Rich Quick Schemes
Activities Aimed at Circumventing Security Controls (software or hardware)
Unregulated Pharmaceuticals / Food Supplements (e.g. “nutraceuticals”)
Piracy or Illegal Streaming
Counterfeit Goods and Violation of Intellectual Property and Items that Violate Someone’s Privacy
Arms / Dual Use Goods / Human Organs
Unlicensed Charities
Shell Companies
Companies Formed of Bearer Shares
Offshore Bank Transactions / Shell Banks
Adult Service Connected to Human Trafficking; Intermediation of Prostitution; Production, Visual Broadcasting or Pornography or Striptease Clubs
Transactions for Goods Subject to Export Prohibition / Restrictions
Transactions with Living Animals (exceptions possible like for payments for horse riding or dog classes)
Political / Religious Organizations designated as Hate Groups (per Southern Poverty Law Center)
Sanctioned Entities (Sanctioned Entity/ Individual(s))
We have no obligation to monitor PipChat Services for violations of this Policy but we have absolute discretion to take any action up to and including restricting, suspending or terminating your use of PipChat at any time without notice for any violations of this Policy.
We may investigate any suspected violation of this Policy. You agree to cooperate with us to remedy any violation. If we reasonably suspect that your account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your account, and any of your transactions with law enforcement.
We encourage you to report violations of this Policy to legal@pipchathq.com. If you have a question about whether a transaction may violate this Policy, or wish to file a report, you can do so by contacting legal@pipchathq.com.